Report the Incident
Call us or use the AutoAssist app as soon as it is safe. Note the date, time, location and any other parties involved.
A Simple, Guided Claims Process
When something goes wrong, we handle the paperwork and follow up with the insurer so you can get back to normal quickly.
Submit Documents
Send photographs, the police report where applicable, your policy number and any estimates you have received.
Assessment
An adjuster reviews the damage and confirms what your policy covers. We keep you updated throughout.
Settlement
Once approved, repairs are authorised or payment is released, and we confirm the outcome in writing.
Before You Start
Documents You Will Need
- Completed claim form
- Valid driver's licence and vehicle registration (motor claims)
- Police report for theft, injury or major accidents
- Photographs of the damage
- Repair estimates or invoices